Privacy Policy

Privacy Policy

Maintaining your privacy is really important to us. You entrust us with your information, and we take that responsibility seriously.

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change the policy in a material manner we will let you know and update the ‘last updated’ header as
below.

This Privacy Policy was last amended on 8/9/2022

This policy was last updated on 8/9/2022 in line with GDPR requirements. It may be updated in the future and we will post the new version here on our website. We will never deviate from our overall philosophy of maintaining your privacy, though.

1. General Information

At Lucky Ducky Gems We take security and privacy seriously. This Privacy
Policy explains how we collect, store and use personal data when you browse Luckyduckygems.com or otherwise provide your personal data to us. Please read this Privacy Policy carefully to understand how we will treat your personal data.

2. What information we collect about you

Your personal data

When we say your "personal data", we mean any information that identifies any person that you provide to us.

Your "personal data"; may also be contained in information that we collect about you in connection with your order or otherwise interact with us for example by electronic mail.

When it comes to your personal data, we comply with our obligations under the General Data Protection Regulation and any other applicable data protection legislation from time to time.

Your personal data includes the information you provide, on the luckyduckygems.com website (including any forms you complete), or during an electronic mail enquiry about you.

Examples of this personal data include your name, your email address, address including postcode which you provide to us when you set up an account and subsequently amend in the My Account section when you go to checkout; and any correspondence when you contact us.

We do not knowingly collect or solicit any personal data from anyone under the age of sixteen or knowingly allow such persons to purchase goods from us. Luckyduckygems.com is
not directed at children under the age of sixteen. In the event that we learn that we have collected personal data from a child under age sixteen without verification of parental consent, we will delete that information as quickly as possible.

Information we collect - We collect information about your website usage, to improve our service and to understand trends to enhance and customize our website. Some of this data
may be "personal data", where it identifies a person. Here's the information that we collect
and how we use it:

• We monitor patterns of usage, such as abandoned cart data, so we can understand how what people are interesting in buying from Lucky Ducky Gems to develop and improve our products and understand customer behaviour.
•  We monitor traffic information, including things like page visits,email clicks, referring sites. We use this information to improve our website,advertising, promotions, and to understand customer purchasing behaviour. Please see Section 11: Use of Cookies below regarding Cookies.
• Lucky Ducky Gems does not store any credit card data. When payments are processed via credit card, Lucky Ducky Gems uses third-party vendors that are PCI-DSS compliant. At no point does Lucky Ducky Gems have access to your credit card information. For further information on how we meet industry standards for credit card information security visit https://freewebstore.com/PCI_compliance.html.

3. How we use the information we collect

We use your personal data for legitimate business reasons, for example email you when
your order has been received. It will also enable us to contact you by email, fax, post, SMS, social media or telephone where necessary concerning Lucky Ducky Gems or an order you have placed; to record your personal preferences; to personalize our services to you (such
as by pre-populating fields to make it easier for you to provide information when you return to the Lucky Ducky Gems. It will also enable us to produce reports you request as part of the
services we provide.

Contacting you for Marketing Purposes - We may use your personal data to contact you
by email, fax, post, SMS, social media and/or telephone to let you know about our other Lucky Ducky Gems and/or third-party services, content, offers or product ranges which may be of interest to you. We will only use your data in this way where you have provided consent,
we have legitimate business reasons for doing so, or where we are otherwise entitled by law to do so. If you would like us to stop providing you with such notifications, just contact us
using the details in Section “How to Contact Us” at the end of this policy. Please note, this may take up to one working day to take effect. To stop receiving emails from Lucky Ducky Gems
 itself, you should cancel your Lucky Ducky Gems account or unsubscribe from our mailing list.

Name	Service Provided	Link
freewebstore	eCommerce provider for website design, hosting and data storage.	https://freewebstore.com/privacy.htm

6. How long do we store your data for?

We only store your data for as long as necessary for the purposes of processing set out in this policy.

7. How to access and control your information

You are free to change your personal details in the My Account section of your account at any time, if you have set up an account with us.
You can also ask us for a copy of your personal data that we hold. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide
information requested if identity is not established. Please see “Your Individual Rights” below. Generally, we will retain your personal data for a reasonable period, or for as long as the law requires.

Your individual rights

7.1. Access to your personal data: You can ask us to confirm if we are processing your personal data and you may request a copy of your personal data by contacting us.
See Section “How to Contact Us” at the end of this policy.

7.2. Right to change or withdraw your consent: Where you have given us consent to make use of your personal data for any of the purposes outlined in this policy, you may withdraw that consent at any time by contacting us using the details located at Section “How to Contact Us” at the end of this policy. If you wish to change your contact preferences or no longer wish to be contacted for marketing purposes, use
the Unsubscribe link in the email or get in touch. See Section “How to Contact Us” at the end of this policy.

7.3. Right to Rectification: You may ask us to update out of date or inaccurate
information we hold about you. To do so, please log on to your [your store name]
account and update your information or get in touch using the details at Section “How to Contact Us” at the end of this policy.

7.4. Right to Erasure: In certain circumstances you may ask us to erase your Personal Data. If you would like us to erase the personal data we hold about you, please get in touch using the details at Section “How to Contact Us” at the end of this policy

7.5. Right to Data Portability: In certain circumstances you may ask us to provide you with the personal data that we hold about you in a structured, commonly used, machine readable form, or ask for us to send such personal data to another data controller.

7.6. Right to object: In certain circumstances you may object to our processing of your personal data. Please get in touch using the details at Section “How to Contact Us” at the end of this policy.

7.7. Right to restrict processing: You can ask us to restrict the processing of personal data we hold about you in certain circumstances. Please get in touch using the details at Section “How to Contact Us” at the end of this policy.

7.8. Make a complaint: You may make a complaint about our data processing activities, please contact us. See Section “How to Contact Us” at the end of this policy.

7.9. Getting in touch: To make enquiries and/or to exercise any of your rights in this privacy policy please contact us. See “How to Contact Us” at the end of this policy.

8. Use of cookies

We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behaviour on our website and to identify your particular
areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data. We do not automatically log data or collect data you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website. You can do this by changing your browser
settings via the Help section of your browser.

For more information about the cookies we use, please see our Cookie Policy.

9. Data security

We take security and privacy seriously. We will endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. We adopt appropriate, industry standard data collection, storage and processing practices and security
measures to protect against unauthorised access, alteration, disclosure or destruction. For more information how we keep our online data safe, visit
https://freewebstore.com/privacy.html.

10. How to Contact Us

If you have any queries relating to this Privacy Policy or Lucky Ducky Gems use of your personal or financial data, please contact Luckyduckygems@gmail.com